You should expect excellent customer service.  Our receptionist will greet you and assist you with the registration process.  They will help you understand your insurance coverage for therapy to the best of their abilities and will help you schedule future sessions.  The therapist will examine you, look at your movement and strength, and will then provide education about your condition.  You should feel free to ask questions.  We want you to have a good understanding of how your condition will be treated, and what will be expected for you to work on to get better.  You will then begin some treatment for you condition which may consist of light exercise or modalities to decrease pain.  You will also receive a written program of things to do at home.